Project management | Tricia Horton's English

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Business English Mastery-Your Monthly Success Toolbox

OVERVIEW OF THE COURSE

Overview of the course
Listening Practice: Meet Your Instructor, Tricia (16:35)

FIRST IMPRESSIONS

Description
First impressions (6:06)
Introducing yourself in a professional setting (5:13)

SET UP A 1:1 PRIVATE CLASS WITH TRICIA

PRACTICE ONE OF THESE CLASSES WITH TRICIA

CONFUSING WORDS

Description
Warranty vs. Guarantee (3:02)
Quote vs. Estimate (1:55)
Advice vs. Advise (1:22)
SOONEST VS. CLOSEST (0:46)
Each other vs. One Another (5:54)
Who vs. Whom (2:08)

LISTENING SECTION

Description
Making an appointment

WRITING PROFESSIONAL EMAILS IN BUSINESS ENGLISH

DESCRIPTION
Writing Professional Demand Emails (6:04)
Leave out YOU in business English Emails (6:44)

CUSTOMER SERVICE AND PROBLEM SOLVING

DESCRIPTION
Customer Service Vocabulary & Communication (6:14)
Describing Product Defects in Business English (8:06)
FINDING A SOLUTION FOR A CLIENT (6:20)

ADVANCED TELEPHONE SCENARIOS

Description
Communicating on the telephone (3:17)
Different situations on the telephone (21:33)
Common vocabulary for the telephone (5:55)
Customer Inquiry (3:02)
Missed Call Follow-up (2:59)
Technical Support (3:05)

STARTING A NEW JOB

Description
Onboarding (4:59)
Confidentiality (2:55)

MINI EXPLANATIONS FOR EXPRESSIONS IN BUSINESS ENGLISH

Description
Action Plan (1:58)

GRAMMAR CORNER

Description
Zero Conditional (4:57)
Direct and Indirect questions (2:37)
The present simple in professional contexts (10:31)
What is the Passive Voice? (2:02)
The Passive Voice (4:49)
How to ask a question (3:46)
Asking Questions for Different Professional Situations (7:59)
Too, also, either (3:29)
Business English and the Third Conditional (2:39)
Present perfect vs. Past perfect in a business setting (3:56)
Reflexive pronouns in Business English (3:34)

BUSINESS SOCIALIZING AND ETIQUETTE

DESCRIPTION
Ordering food at a restaurant (1:14)
Having a Business Lunch-Dinner with a Client (2:19)
Asking About a Historic Building (1:28)
Connecting with Someone About Their Culture (1:26)
NETWORKING AND TRADE FAIR COMMUNICATION (3:37)

INFLUENCING AND IDEA PRESENTATION

DESCRIPTION
Persuading Others to See the Value in Your Idea (2:59)
Saying NO Politely in Business English (4:10)
Asking for recommendations in Business English (2:51)

PROFESSIONAL LANGUAGE AND FOUNDATIONAL SKILLS

DESCRIPTION
Importance of mastering business English skills (3:16)
General Business English (3:12)
Basic business terminology (5:12)
Formal vs. informal language in business (5:08)
Writing and speaking in a professional tone (5:34)

MEETINGS AND PROJECT MANAGEMENT

DESCRIPTION
Discussing Business Projects (1:02)
Attending a business meeting (4:39)
Attending a board meeting (2:49)
Common business communication scenarios (e.g., meetings, emails) (7:47)
Common Business Acronyms (3:21)
Office Supplies (5:40)

MANAGING TIME AND PRODUCTIVITY

DESCRIPTION
Respect at the workplace (4:17)
Apologizing at the workplace (4:12)
TIME MANAGEMENT (7:23)
MASTERING TIME MANAGEMENT WITH THE POMODORO TECHNIQUE (9:14)
The Eisenhower Matrix (5:17)
Batching Tasks and Reducing Decision Fatigue (4:58)

THE CONFIDENT PROFESSIONAL

DESCRIPTION
How to Say I Don’t Know without sounding incompetent (3:03)
Numbers and times for Business English (4:09)
A number activity for Business English (2:11)
The Power of a Smile in Telephone Communication (2:49)
General Telephone Vocabulary (3:28)

LEADERSHIP AND TEAM MANAGMENT

DESCRIPTION
Managing people who are not doing their job (4:29)
Meeting coordination (3:41)
Business phrasal verbs (6:47)
Sales Manager skills (5:12)
Managing a Company (4:07)
From Manager to visionary leader (3:06)

WORKING WITH EXTERNAL PARTNERS (SUPPLIERS)

DESCRIPTION
Handling Processes with Suppliers (3:55)
Offers and demands (4:56)

ADMINISTRATION AND EXECUTIVE SUPPORT

DESCRIPTION
Calendar Management – Scheduling Meetings, Appointments, and Events (3:44)
Handling Incoming and Outgoing Emails, Prioritizing Communications, Drafting Email Responses, Managing Phone Calls (4:37)

CAREER GROWTH AND DEVELOPMENT

DESCRIPTION
A short introduction (2:15)
Expressions about personal and professional advancement (1:38)

ADVANCED PROFESSIONAL EMAILS

Effective Email Communication in the Workplace (BUSINESS EMAILS) (3:23)
Writing Professional Emails (9:11)
An internal communication email to share team updates or progress reports
Meeting Invitations: Inviting team members or stakeholders to a meeting.
Policy Changes/Announcements: Notifying employees of changes in company policies.
Post-Meeting Summary: Summarizing points discussed in a meeting.
Thank You Email: Thanking a client or colleague for their time, business, or support.

PROJECT AND TASK MANAGEMENT EMAILS

DESCRIPTION
Project Status Updates: Providing updates on ongoing projects.
Task Assignment: Assigning specific tasks to team members.
Deadline Reminders: Reminding about upcoming deadlines.
Project Completion: Notifying stakeholders of project completion.
Project Status Update-Replying-Template

SALES, MARKETING AND OUTREACH EMAILS

DESCRIPTION
Sales Outreach: Reaching out to potential clients or partners for the first time.
Networking Email: Connecting with someone for professional networking purposes.
Follow-Up on Proposal/Offer: Following up on a business proposal or offer sent previously
Promotional Emails: Advertising products, services, or discounts.
Newsletter: Providing regular updates, news, and content to subscribers.
Event Invitations: Inviting customers or clients to a webinar, conference, or other event.
Product Launch Emails: Announcing a new product or service.

CUSTOMER SERVICE AND TRANSACTIONAL EMAILS

DESCRIPTION
Order confirmation: Sent after a purchase is made
Invoice/Receipt Email Template
Shipping Confirmation Email Template
Payment Reminder Email Template
Support/Help Desk Response: Addressing customer inquiries or issues.
Feedback Request: Asking customers to provide feedback on a product or service.
Complaint Resolution: Addressing and resolving customer complaints.

HR AND ONBOARDING EMAILS

DESCRIPTION
Introducing a new employee
Welcome Email: Welcoming a new client, customer, or partner.
Job Offer Emails- Offering a position to a candidate.
Employee Onboarding Emails- Providing new employees with information to get started.
Leave Approval/Rejection- Approving or rejecting a leave request

LEGAL AND COMPLIANCE EMAILS

DESCRIPTION
Contract Agreements- Sending contracts or legal agreements for review or signature
Compliance Notifications- Informing about regulatory or compliance requirements
Termination Notices- Officially notifying about the termination of a contract or agreement

EXECUTIVE AND ADMINISTRATIVE MANAGEMENT

DESCRIPTION
Travel arrangements (4:04)
Meeting coordination (3:41)
Document preparation (3:38)
Office management (5:46)
Client/vendor relations (6:41)
Budget management (4:42)
Project management (4:06)

NEGOTIATION AND INFLUENCE

DESCRIPTION
BUSINESS POWER WORDS-Part 1 (3:52)
BUSINESS POWER WORDS-Part 2 (4:20)
Negotiation (2:35)
Key vocabulary (3:38)
Salary Negotiation (2:24)
Business Negotiation (2:42)
Negotiating the price (4:09)

The Finance, Accounting and Banking Industry

DESCRIPTION
FINANCE (5:09)
ACCOUNTING (5:05)
Banking (10:35)
SQL Reporting, Data Warehousing (DWH), and Legal Reporting in the Banking Industry (4:35)
Collections in Business Situations (5:30)

MARKETING AND CONSUMER INDUSTRY ENGLISH

DESCRIPTION
Business English for Marketing Professionals (3:36)
Business English for Tech Marketing Professionals (3:31)
Business English for Fashion Marketing Professionals (3:55)

SPECIALIZED INDUSTRY ENGLISH

DESCRIPTION
Engineering (11:27)
Technical Plants part 1 and part 2 (7:03)
English for the automotive industry (5:03)
Bus Production (16:15)
Food Packaging Industry (4:32)
The Process from Farm to Table Through Packaging (3:30)

PROFESSIONAL SKILLS AND COMMUNICATION

DESCRIPTION
FUNCTIONAL LANGUAGE FOR PRESENTATIONS (0:04)
Regulatory reporting (4:57)
Disseminating information (7:24)

ENGLISH FOR TRADE SERVICES

DESCRIPTION
A conversation with a Plumber (5:12)
A conversation with a hairdresser (5:33)

HIGH-STAKES CRISIS COMMUNICATION

DESCRIPTION
Crisis Communication-Addressing an urgent situation or crisis affecting the company.
Apology Email-Apologizing for a mistake or issue that occurred.

STRATEGIC PARTNERSHIP AND COLLABORATION

DESCRIPTION
Partnership Proposal- Proposing a business partnership or collaboration
Collaboration Invitation-Inviting another company or individual to collaborate on a project.

BONUS: CAREER ADVANCEMENT TOOLKIT

DESCRIPTION
MASTER YOUR NEXT JOB INTERVIEW
Writing a resume (6:22)

BONUS: PRONUNCIATION AND EVERYDAY FLUENCY

DESCRIPTION
English Pronunciation class (15:23)
How to order a fast food meal
Common English expressions

EXTRA BONUS: LIFESTYLE AND PERSONAL SKILLS

DESCRIPTION
Pickpockets and Preventing Theft (5:15)
Chess coaching (5:39)

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