OVERVIEW OF THE COURSE
FIRST IMPRESSIONS
SET UP A 1:1 PRIVATE CLASS WITH TRICIA
CONFUSING WORDS
LISTENING SECTION
WRITING PROFESSIONAL EMAILS IN BUSINESS ENGLISH
CUSTOMER SERVICE AND PROBLEM SOLVING
ADVANCED TELEPHONE SCENARIOS
STARTING A NEW JOB
MINI EXPLANATIONS FOR EXPRESSIONS IN BUSINESS ENGLISH
GRAMMAR CORNER
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Description
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Zero Conditional (4:57)
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Direct and Indirect questions (2:37)
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The present simple in professional contexts (10:31)
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What is the Passive Voice? (2:02)
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The Passive Voice (4:49)
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How to ask a question (3:46)
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Asking Questions for Different Professional Situations (7:59)
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Too, also, either (3:29)
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Business English and the Third Conditional (2:39)
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Present perfect vs. Past perfect in a business setting (3:56)
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Reflexive pronouns in Business English (3:34)
BUSINESS SOCIALIZING AND ETIQUETTE
INFLUENCING AND IDEA PRESENTATION
PROFESSIONAL LANGUAGE AND FOUNDATIONAL SKILLS
MEETINGS AND PROJECT MANAGEMENT
MANAGING TIME AND PRODUCTIVITY
THE CONFIDENT PROFESSIONAL
LEADERSHIP AND TEAM MANAGMENT
WORKING WITH EXTERNAL PARTNERS (SUPPLIERS)
ADMINISTRATION AND EXECUTIVE SUPPORT
CAREER GROWTH AND DEVELOPMENT
ADVANCED PROFESSIONAL EMAILS
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Effective Email Communication in the Workplace (BUSINESS EMAILS) (3:23)
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Writing Professional Emails (9:11)
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An internal communication email to share team updates or progress reports
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Meeting Invitations: Inviting team members or stakeholders to a meeting.
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Policy Changes/Announcements: Notifying employees of changes in company policies.
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Post-Meeting Summary: Summarizing points discussed in a meeting.
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Thank You Email: Thanking a client or colleague for their time, business, or support.
PROJECT AND TASK MANAGEMENT EMAILS
SALES, MARKETING AND OUTREACH EMAILS
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DESCRIPTION
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Sales Outreach: Reaching out to potential clients or partners for the first time.
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Networking Email: Connecting with someone for professional networking purposes.
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Follow-Up on Proposal/Offer: Following up on a business proposal or offer sent previously
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Promotional Emails: Advertising products, services, or discounts.
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Newsletter: Providing regular updates, news, and content to subscribers.
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Event Invitations: Inviting customers or clients to a webinar, conference, or other event.
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Product Launch Emails: Announcing a new product or service.
CUSTOMER SERVICE AND TRANSACTIONAL EMAILS
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DESCRIPTION
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Order confirmation: Sent after a purchase is made
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Invoice/Receipt Email Template
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Shipping Confirmation Email Template
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Payment Reminder Email Template
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Support/Help Desk Response: Addressing customer inquiries or issues.
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Feedback Request: Asking customers to provide feedback on a product or service.
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Complaint Resolution: Addressing and resolving customer complaints.
HR AND ONBOARDING EMAILS
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DESCRIPTION
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Introducing a new employee
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Welcome Email: Welcoming a new client, customer, or partner.
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Job Offer Emails- Offering a position to a candidate.
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Employee Onboarding Emails- Providing new employees with information to get started.
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Leave Approval/Rejection- Approving or rejecting a leave request
LEGAL AND COMPLIANCE EMAILS
EXECUTIVE AND ADMINISTRATIVE MANAGEMENT
NEGOTIATION AND INFLUENCE
The Finance, Accounting and Banking Industry
MARKETING AND CONSUMER INDUSTRY ENGLISH
SPECIALIZED INDUSTRY ENGLISH
PROFESSIONAL SKILLS AND COMMUNICATION
ENGLISH FOR TRADE SERVICES
HIGH-STAKES CRISIS COMMUNICATION
STRATEGIC PARTNERSHIP AND COLLABORATION
BONUS: CAREER ADVANCEMENT TOOLKIT
BONUS: PRONUNCIATION AND EVERYDAY FLUENCY
EXTRA BONUS: LIFESTYLE AND PERSONAL SKILLS
Do you need to brush up on your prepositions? Take the Preposition Challenge
